Contact us & FAQ
In January 2024, we are updating Bridge Access Program participant provider locations and accounts. From January 8 to January 31, 2024, if you are a Bridge Access Program participant provider, please direct your questions to vaccinefinder@apree.health
For help using the COVID Locating Health platform
Email: CARS_HelpDesk@cdc.gov
1-833-748-1979 (M-F, 8am – 8pm ET)
Frequently asked questions
About updating my data and visibility on Vaccines.gov
I was previously visible on Vaccines.gov and I still provide COVID-19 vaccines. I am also a Bridge Access Program provider. Can I have my location show on Vaccines.gov?
Yes. You can still show on vaccines.gov by updating your information using the COVID Locating Health Provider Portal. There is a step-by-step guide (Guidance for Reporting to Vaccines.gov.pdf) located on the Vaccines.gov Provider Resources page that explains what you need to do.
I was previously visible on Vaccines.gov and I still provide COVID-19 vaccines. Can I have my location show on Vaccines.gov even if I am not a Bridge Access Program provider?
Yes. You can still show on vaccines.gov by updating your information using the COVID Locating Health Provider Portal. There is a step-by-step guide (Guidance for Reporting to Vaccines.gov.pdf) located on the Vaccines.gov Provider Resources page that explains what you need to do. If you are not a Bridge Access Program provider, when you get to the part about setting the value, you can set it to No.
I was not previously visible on Vaccines.gov. Can I have my location show on Vaccines.gov?
Guidance is currently under development for this situation.
My jurisdiction/organization no longer reports for me? How can I update my location to show on Vaccines.gov?
Guidance is currently under development for this situation.
How do I update my inventory in Vaccines.gov?
There is a step-by-step guide (Guidance for Reporting to Vaccines.gov.pdf) located on the Vaccines.gov Provider Resources page that explains what you need to do. This guide covers:
Jurisdictions/organizations reporting for locations under them.
Providers reporting for themselves (manually or via file upload)
Do I have to report accurate inventory numbers?
No. Accurate inventory reporting is no longer required. Updating Quantity (or Current Doses) is optional. However, indicating when vaccines are in stock is required and can be done by setting the In Stock value to “Yes”. This is required to make inventory status visible on Vaccines.gov.
I have been reporting stock status for both COVID-19 vaccines and flu vaccines. Going forward I only want to report stock status for flu vaccines. Can I do this?
Yes. If you are not part of the Bridge Access Program, you can stop reporting COVID-19 vaccines stock status and only report flu vaccine stock status. To do so report all COVID-19 vaccine NDCs as no longer being in stock and your location will not appear in the COVID-19 search experience.
About my COVID Locating Health Provider Platform account
How do I reset my password?
See Login tips.
How do I change the point of contact for my account?
If you are Jurisdiction Bridge Access Program participant, coordinate changes to the point of contact with your jurisdiction.
If you are an ICATT Pharmacy Bridge Access Program participant, coordinate changes to the point of contact for your account with your pharmacy organization (CVS, Walgreens or eTrueNorth).
If you need additional assistance or if have an existing Vaccines.gov account and are not a Bridge Access Program participant, please contact us for help.
Using the COVID Locating Health Provider Portal
What should I do if the file upload tab is missing?
At this time the file upload tab is only available to jurisdiction or organization level accounts. Secondary contacts for a location will not be able to see the file upload tab. We are working on updating this to allow all accounts to access the file upload tab. Check back for updates or contact us for help.
How data displays on Vaccines.gov
Why isn't my location showing on Vaccines.gov?
A vaccine location may not appear for a variety of reasons. See How COVID vaccines display or How Flu vaccines display for details.
How do we remove our location from showing on Vaccines.gov?
See how to set location to display (or not display).
My location's information/inventory status is wrong, how do I fix it?
If you are the person assigned to manage data entry through this program (you have a COVID Locating Health Provider Portal account), follow the instructions for managing your location information or entering your COVID inventory / flu inventory.
If you are not the person assigned to manage data entry through this program, find out who in your organization is or contact us.
How do we get the "✅appointments available" indicator on Vaccines.gov?
Appointment availability data is pulled into Vaccines.gov via API for providers who can adhere to the Smart Scheduling FHIR specification described here. If you have published your end points or would like to discuss integration contact us.
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